IPTV (Internet Protocol Television) is a popular way to access TV content over the Internet. Although it offers many advantages, IPTV users can face various problems and challenges. Below are some common problems our customers face and some solutions to these problems:
To get the best support, do not hesitate to contact us and our team is at your service
We activate your account within 30 minutes to an hour after paying the bill.
Signing up for activity starts from the moment you will receive your activation credentials in your email or WhatsApp message.
Consider using a VPN only if your ISP limits or slows your connection. Otherwise, a VPN is not necessary, as our service is completely safe to use. But if it exists, it would be better.
Please note that although one subscription can be used on different devices with m3u, it only allows streaming on one device at a time at the same time.
If you want to use it on more than one device at the same time, we have a subscription at an excellent price to use a subscription on 3 different devices at the same time.
We accept PayPal and debit/credit card payments through a secure payment gateway with automatic currency conversion and no hidden fees.
First, please check your network connection, restart your device or app, and try again. Secondly, if there is no problem with your network connection, please check if your account is used on other devices. You cannot watch from more than one device at the same time, especially if you have a subscription to one device.
Don’t worry, we support you until the problem is solved.
Did you provide the exact MAC address?
Does your internet speed meet the suggested minimum of 8 Mbps for HD channels, or is it faster?
How is your device connected: via Ethernet or wirelessly (WiFi or mobile data)? An Ethernet connection is usually faster and more reliable. We recommend using Ethernet if possible.
Can your device specifications handle HD live streaming without any hiccups?
If you are using an STB emulator, have you followed the Android STB Emulator setup guide?
For those using STB emulator, have you cleared your app cache and then rebooted your device?
For MAG box users, have you tried turning your device off and on again?
If you are using an Android device or MAG box, have you tried logging out and performing a factory reset?
Have you checked the server gateways mentioned in the activation email we sent you?
We want to assure you that our technical team is strictly addressing the issue to restore service to our valued subscribers who are using this device. At this time, we highly recommend performing a factory reset on your device, deactivating automatic software update, and turning off beta from Settings. Revert the firmware to its original version or an earlier version, such as version 14. If these steps do not resolve the issue, we are willing to terminate the service. Our top priority is ensuring our customers’ satisfaction. Please keep us
informed of your situation so that we can provide additional troubleshooting solutions if necessary.
One of the most common issues is buffering or lag, where the video stream pauses or takes a long time to load. This can be caused by a slow internet connection, network congestion, or server issues.
IPTV quality can vary greatly, and users may experience low-resolution streams, pixelation, or inconsistent video quality. This may be due to source video quality, server capacity, or network issues.
Yes, you can get the packages you want. Simply select the packages you want and message our support team via WhatsApp. We will fulfill your request immediately.
IPTV services may not be compatible with all devices, causing issues with some smart TVs, streaming boxes or smartphones. Users may need to use certain applications or devices to access the Service.
Billing issues, subscription renewals, or payment failures can result in disruption of service to users. It is important to choose a reliable provider and make sure your payment information is up to date. We, in turn, do our best to facilitate this process. We have one of the best payment gateways
Inadequate customer support can be a big problem when users encounter issues with their IPTV service. Lack of responsive support can lead to frustration. Our support team is equipped to respond as quickly as possible to solve all or some of the problems depending on the type of problem.
Users with unstable or slow internet connections may experience frequent interruptions and low-quality streams when using IPTV services. So I would advise anyone who has contact with
To minimize these issues, it’s essential to choose a reputable IPTV provider, have a reliable and fast internet connection, and keep your devices and software up-to-date. Additionally, understanding the legal aspects of IPTV in your region can help you avoid potential legal problems associated with using unauthorized services.
